“Citizen Satisfaction with Police Encounters.” Police Quarterly, 8 (No. 3, September),
2005, 298-321.

This article examines the character and consequences of encounters between police and
residents of the City of Chicago.  It describes the frequency with which they contacted the
police for assistance or support and how often they were stopped by them.  Follow-up
questions gathered information about the character of those contacts.  The analysis
contrasts the effects of experiential, on-scene factors with those of race, age, gender, and
language on satisfaction with encounters.  It demonstrates the great importance of the quality
of routine police-citizen encounters, for things that officers did on the spot dominated in
determining satisfaction.  The personal characteristics of city residents played an important
role in shaping who was treated in this way or that and affected satisfaction primarily through
on-scene actions by police.
Police-Public Encounters Abstracts