“The Place of Civilians in Policing,” Policing: An International Journal of Police
Strategies & Management, 2014, 259-284.  (with Megan Alderden)

The purpose of this paper is to examine the correlates of job satisfaction among civilian
employees of law enforcement agencies, to assess how features of the policing workplace
influence employee morale.   Design/methodology/approach – The data for this study
were drawn from surveys conducted as part of the National Police Research Platform. In
total, 472 civilians from 19 police agencies completed the survey.   Findings – The
findings indicate that contentment with pay and benefits, lower levels of work-related
stress, equality in the workplace, and feelings of acceptance were associated with civilian
employee satisfaction.   Research limitations/implications – The analyses presented here
focuses on factors unique to policing and did not include all of factors correlated with job
satisfaction in past literature. Future research should address this as well as control for
the effect of organizational-level factors.   Practical implications – The research identifies
key factors in each of those categories that inhibit the effective incorporation of civilians
into the workforce. It indicates that reaping the full advantages of civilianization is complex
and requires attention to fundamental aspects of police organizations. How administrators
deal with this reality will impact the efficiency and effectiveness of their organizations in
important ways.   Originality/value – To date, much of what has been written about the
place of civilians in policing consists of descriptions of their numeric representation and
discussions of the presumed advantages of hiring them in larger numbers. Less is known
about how well civilians have been integrated into the policing workforce.

Keywords Job satisfaction, Management, Civilians
Policing Abstracts
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