"Trust in the Belgian Police: The importance of Responsiveness," European
Journal of Criminology, Online August 2014, by Maarten Van Craen and
Wesley G. Skogan.

The international literature contains very few empirical tests of Tyler’s (2011) claim
that in Europe, as in the United States, procedural justice plays a larger part than
police performance in accounting for citizens’ trust in the police. With regard to
procedural justice, there has also been little research on the distinct effects of
responsiveness and fair treatment. This study is a step towards filling in these gaps.
We used quantitative data collected in Belgium to examine to what extent citizens’
trust in the police is determined by being a victim of crime, perceptions of disorder,
feelings of insecurity, perceptions of the way the police treat people and perceptions
of police responsiveness. The results indicate the relevance of procedural justice for
explaining police trustworthiness in European countries. In Belgium, perceived
responsiveness seems to be the cornerstone of a strong trust relationship.
Procedural Justice Research Abstracts