"The Impact of Victim Services," in Kaiser, Kury and Albrecht (eds.), Victims and
Criminal Justice. Freiburg: Max-Planck-Institut, 1991, 97-114.
Despite the growing availability of victim services, we know surprisingly little about their effectiveness.
Although there have been many descriptions of victim support programs, there are few systematic evaluations
of the extent to which they meet client needs. This chapter describes a study of victims' needs that addresses
this question. It is based on data collected from interviews with 470 victims of robbery, assault, and burglary in
four American cities: Lexington (Kentucky), Evanston (Illinois), Tucson (Arizona), and Rochester (New York). In
each city we had the cooperation of the principal local victim assistance program; they opened their files and
allowed us to draw samples of their clients. In cities where the victim service agency did not have the names
of all crime victims on file, we also selected samples from police files. In each city, we were able to sample
victims who had been served by the programs and others who had no significant contact with them.
Criminal Justice. Freiburg: Max-Planck-Institut, 1991, 97-114.
Despite the growing availability of victim services, we know surprisingly little about their effectiveness.
Although there have been many descriptions of victim support programs, there are few systematic evaluations
of the extent to which they meet client needs. This chapter describes a study of victims' needs that addresses
this question. It is based on data collected from interviews with 470 victims of robbery, assault, and burglary in
four American cities: Lexington (Kentucky), Evanston (Illinois), Tucson (Arizona), and Rochester (New York). In
each city we had the cooperation of the principal local victim assistance program; they opened their files and
allowed us to draw samples of their clients. In cities where the victim service agency did not have the names
of all crime victims on file, we also selected samples from police files. In each city, we were able to sample
victims who had been served by the programs and others who had no significant contact with them.
"Services for Victims: A Market Research Study," International Review of
Victimology, 1999, 6/2, 101-115.
Victim services programs have proliferated over the past three decades. However, we know little about the
forms of assistance that crime victims seek from these programs, whether the programs are meeting the
needs of those who seek help, or whether the victims who receive services are the ones most in need. The
current research examined these issues through interviews with 240 crime victims (120 persons who had
received help from victim programs and 120 who had not) across four cities in the United States. Family and
friends were the most frequent sources of victim assistance. Victim services programs helped a substantial
number of victims with counseling related needs but were of little help to victims in dealing with crime
prevention, household, or property replacement needs. Victims who received services had more
crime-related needs than those who had no program contact.
Victimology, 1999, 6/2, 101-115.
Victim services programs have proliferated over the past three decades. However, we know little about the
forms of assistance that crime victims seek from these programs, whether the programs are meeting the
needs of those who seek help, or whether the victims who receive services are the ones most in need. The
current research examined these issues through interviews with 240 crime victims (120 persons who had
received help from victim programs and 120 who had not) across four cities in the United States. Family and
friends were the most frequent sources of victim assistance. Victim services programs helped a substantial
number of victims with counseling related needs but were of little help to victims in dealing with crime
prevention, household, or property replacement needs. Victims who received services had more
crime-related needs than those who had no program contact.
Victim Research Abstracts
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